❓ Frequently Asked Questions — Trewrld Kenya

Answers to the questions Kenyan customers ask us most often about shopping with Trewrld.

Are Trewrld's products genuine?

Yes. All devices sold at Trewrld are 100% genuine USA/UK stock, not refurbished or grey-market imports, and every purchase includes a 12-month warranty.

How can I pay?

We accept M-Pesa (Lipa na M-Pesa), Visa/Mastercard, Lipa Later, Creditum instalment financing, and direct bank transfer.

Do you deliver countrywide?

Yes. We offer same-day delivery in Nairobi for orders placed before 2 PM, next-day delivery to Mombasa, Kisumu, Nakuru, Eldoret and other major towns, and delivery across East Africa (Uganda, Tanzania, Rwanda, Burundi, South Sudan). Cash on delivery is available in selected areas.

Is delivery free?

Delivery is free on orders over KES 50,000. Smaller orders may attract a delivery fee depending on your location — ask our team for a quote.

Can I visit a physical store?

Yes. Our showroom is at Queensway House, Kaunda Street, 2nd Floor Room 13, Nairobi. You can view products in person, get expert advice, and pick up your device the same day.

What warranty do I get?

Every device purchased from Trewrld comes with a 12-month warranty, free diagnostics, and access to our Service Centre for screen, battery, and board repairs using genuine parts.

Do you have a trade-in program?

Yes. Trade in your old smartphone (iPhone, Samsung, or other premium brands) for an instant valuation and save up to 40% on your next device, with same-day upgrade available in most cases.

What happens if my device develops a fault?

Bring it to our Service Centre or contact us via call/WhatsApp. Devices under warranty are diagnosed for free, and repairs use genuine parts and verified technicians.

How do I know if a charger or accessory is genuine?

Buy from a trusted retailer like Trewrld, check for proper KEBS-compliant labelling, and be cautious of prices that seem far below market rate — these are common signs of counterfeit accessories.

How do I contact Trewrld?

Call or WhatsApp us at +254 722 700 018, use the chat widget on our website, or visit our Nairobi showroom.

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🛒 Still Have Questions?

Contact Us:
📞 Call/WhatsApp for instant quotes +254 722 700 018
📍 Visit our Nairobi showroom Queensway House, Kaunda Street
💬 Chat with our team for personalized recommendations

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