Privacy Policy | Trewrld Kenya

This Privacy Policy explains how trewrld ("we", "us", "our") collects, uses, and protects your personal information when you shop with us online or in our Nairobi showroom.

Information We Collect

When you place an order, create an account, or contact us, we may collect: your name, phone number, email address, delivery address, and payment details (processed securely by our payment providers — we do not store full card numbers). If you visit our showroom, we may also collect information you provide directly, such as during a trade-in assessment.

How We Use Your Information

  • To process and fulfil your orders, including arranging delivery within Nairobi, countrywide, and across East Africa
  • To communicate with you about your order, warranty, or repairs via phone, WhatsApp, SMS, or email
  • To provide customer support and process trade-ins
  • To improve our products, services, and website
  • To send you offers or updates, only where you have not opted out

Sharing Your Information

We share your information only where necessary: with payment processors to complete transactions (M-Pesa, card processors), with delivery partners to fulfil orders, and where required by Kenyan law. We do not sell your personal information to third parties.

Cookies

Our website uses cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some site features may not work correctly as a result.

Data Retention

We retain your order and account information for as long as necessary to provide our services, meet warranty obligations, and comply with legal and tax requirements in Kenya.

Your Rights

You can request access to, correction of, or deletion of your personal information by contacting us using the details below. We will respond to reasonable requests as quickly as we can.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page.

Contact Us

If you have questions about this policy or how your data is handled, contact us at trewrldke@gmail.com or call/WhatsApp +254 722 700 018. Our showroom is at Queensway House, Kaunda Street, 2nd Floor Room 13, Nairobi.